LiNuX
01-10-2012, 02:53 AM
warning - vent thread.
It's almost 4 AM and I was on the phone with Time Warner Cable for almost 2 hours trying to find out if there was an internet outage in my area. While on the phone, I figured out that there was an outage (don't ask me how) but the 3 people I was transferred to insisted it's my hardware so they kept asking me to reboot everything...like I'm gonna listen to them.
This all happened right in the middle of me taking a test with the IRS (long story for another day) and I got kicked off right in the middle and that's really frustrating.
So in the 2 hours, they "established" that it was my hardware and scheduled an appointment for a tech to come on December 18th (yes, 9 days away) and said that I will have no internet for that time. How do you tell Linux that he won't have internet for 9 days? That's...suicidal. So I yelled at her and she said to call back in the morning to try to get someone to come in right away.
15 minutes after I hung up, internet started to slowly come back. I'm lagging like crap right now but at least I can surf the web. It's almost 4 and I am way too tired to take the test again, I had other plans tomorrow but I guess I need to re-plan everything.
Waste...of...time.
Those guys seriously need tech savvy reps. Last dozen times I've called, I knew what the problem was and I even told them how/where to fix it, but they never listen. It's always with the rebooting and elevator music.
/vent thread
It's almost 4 AM and I was on the phone with Time Warner Cable for almost 2 hours trying to find out if there was an internet outage in my area. While on the phone, I figured out that there was an outage (don't ask me how) but the 3 people I was transferred to insisted it's my hardware so they kept asking me to reboot everything...like I'm gonna listen to them.
This all happened right in the middle of me taking a test with the IRS (long story for another day) and I got kicked off right in the middle and that's really frustrating.
So in the 2 hours, they "established" that it was my hardware and scheduled an appointment for a tech to come on December 18th (yes, 9 days away) and said that I will have no internet for that time. How do you tell Linux that he won't have internet for 9 days? That's...suicidal. So I yelled at her and she said to call back in the morning to try to get someone to come in right away.
15 minutes after I hung up, internet started to slowly come back. I'm lagging like crap right now but at least I can surf the web. It's almost 4 and I am way too tired to take the test again, I had other plans tomorrow but I guess I need to re-plan everything.
Waste...of...time.
Those guys seriously need tech savvy reps. Last dozen times I've called, I knew what the problem was and I even told them how/where to fix it, but they never listen. It's always with the rebooting and elevator music.
/vent thread